RTL Trades RC Case Study

We help growing teams run smoother, not harder.

How RTL Trades cut telecom costs by 30% and streamlined field communication

A practical look at how RingCentral + UX Connect helped RTL Trades modernise communication with AI-powered transcriptions, easier after-hours call routing, and smoother field workflows.

Key Outcomes

RTL Trades partnered with UX Connect to streamline communication across their growing team. The new RingCentral system improved field efficiency, reduced admin, and delivered clear cost savings.

30% Cost Savings

RTL Trades cut telecom spend by 30% while improving response times

AI-Powered Accuracy

Instant call transcriptions now streamline quotes and work orders

Seamless Field Communication

One platform connecting office staff and mobile trades across SEQ

Unified Mobile Fleet

RTL Trades replaced dozens of individual mobile plans with a single RingCentral platform, cutting plan duplication, simplifying billing, and improving control across the team.

RTL Trades on Working with UX Connect

UX Connect sat down with every single person and department to work out what they needed. They’ve been integral to the success of the RingCentral rollout and are highly responsive in providing us with ongoing support.

Michael Smythe

General Manager - RTL Trades

FAQS

Frequently asked questions

What is RingCentral and how can it help my business?

RingCentral is a leading cloud-based communication platform offering VoIP phone systems, video conferencing, messaging, and contact centre solutions. It helps small and medium businesses streamline communication, reduce costs, and improve team collaboration.

Is RingCentral better than a traditional phone system?

Yes. RingCentral provides more flexibility, scalability, and cost-efficiency than traditional PBX systems. It supports remote teams, integrates with business tools like Microsoft 365 and CRMs, and delivers high call quality with 99.999% uptime.

Can UX Connect set up RingCentral for my team?

Absolutely. UX Connect provides local, hands-on support to implement and configure RingCentral based on your business needs. We handle number porting, call routing, device provisioning, and train your staff to use the system with confidence.

What’s the difference between RingCentral RingEX and RingCX?

RingEX is RingCentral’s unified communications platform for voice, video, and messaging. RingCX is a contact centre solution designed for customer service and sales teams with advanced call handling, queueing, and analytics features. UX Connect supports both.

Will RingCentral work with my existing devices and internet setup?

In most cases, yes. RingCentral is hardware-agnostic and works over the internet. UX Connect will review your current setup and ensure your devices, headsets, and bandwidth meet the requirements for smooth performance.

How much does RingCentral cost for small businesses in Australia?

Pricing depends on your user count and feature needs. UX Connect helps you choose the right RingCentral plan, and ensures you only pay for what you’ll use. Book a free Business Optimisation Review to get tailored advice.

1300 506 628

Brisbane | Sydney | Melbourne
Head Office: 1/15 Josephine Street, Loganholme, QLD, 4129

sales@uxconnect.com.au